Amazing service - pristine hotel

The hotel is amazing! The rooms are large, VERY clean and cool (the AC is perfect!). The grounds are meticulously maintained, and everything from the room to the restaurant to the beach feels incredibly clean and comfortable. Beyond the physical aspects of the hotel, the service is unbeatable. Every staff member is friendly and so happy to help in any way possible. They helped us to coordinate transportation to and from the airport, book a day excursion to the cenotes, and take care of any request - big or small. Lots of small amenities, such as tea and chocolates with turn down service, or beachfront drinks, or even service directly to the plunge pool, added up to create a sense of being very well cared for. I cannot recommend this hotel enough! It was worth every penny!

Mary H – October 2019 - TripAdvisor

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