TRIP ADVISOR REVIEWS

OCTOBER 2019

Amazing service – pristine hotel

“The hotel is amazing! The rooms are large, VERY clean and cool (the AC is perfect!). The grounds are meticulously maintained, and everything from the room to the restaurant to the beach feels incredibly clean and comfortable. Beyond the physical aspects of the hotel, the service is unbeatable. Every staff member is friendly and so happy to help in any way possible. They helped us to coordinate transportation to and from the airport, book a day excursion to the cenotes, and take care of any request – big or small. Lots of small amenities, such as tea and chocolates with turn down service, or beachfront drinks, or even service directly to the plunge pool, added up to create a sense of being very well cared for. I cannot recommend this hotel enough! It was worth every penny!”

SEPTEMBER 2019

Our Tulum Home

“My friend and I stayed for 4 nights for a much-needed girls trip and wish we could extend our trip because La Zebra was amazing in so many ways.
The pictures on the site and the TripAdvisor page cannot do it justice. Both the property and the beach were maintained meticulously. The staff was friendly, kind, and always happy to help. The decor was relaxed and current, and the restaurant/bar was also great. We fell in love with the unpretentious, effortless, yet refined and trendy vibe of La Zebra. Can’t wait to be back!”

The best service

“I recently stayed at La Zebra with 3 of my friends. We had the best customer service we have ever received at a resort/hotel. From the front desk, bartenders, and waiters everyone was so accommodating and kind. On our days lounging on the beach, Walter took such good care of us. He made our days of relaxing 100 times better. He always checked in on us, and made sure we were comfortable. At night, they also offer a turn down service, which included chocolate and tea. This topped off our days perfectly. I can’t say enough good things about La Zebra and their staff. I can’t wait to come back!”

FEBRUARY 2019

Great staff, service, food and location

“We chose La Zebra to celebrate our 50th anniversary. From the time you arrive until you leave you are made to feel genuinely welcomed. The entire staff is there to meet your every need. We stayed in room 34 and it was perfect. Chef Bonilla’s Chef’s Table made our anniversary night special. The staff, facilities and food were so good we never wanted to leave. Everything was beyond our expectations. Can’t wait to return.”

Stunning 

“The perfect “off the grid” experience. Love the huts right on the beach. Incredible hospitality, clean, safe, incredible beach, so many turtles!!!!!

I wish we had more time there but I can’t wait to go back.”

Amazing concierge service

“I haven’t even stayed at this hotel yet and I’m already inspired to write a review because the concierge service has been above and beyond in helping with plans. They respond to emails within hours, answer questions directly, and courteously took care of a miscommunication on my end. They are helping us plan multiple excursions and I feel so confident knowing they will all go off without a hitch due to their expertise and handling of our reservations and timeline. In this day it’s rare to find such great personalized customer care.”

Glorious stay at La Zebra

“My wife and I spent our honeymoon at La Zebra and it was amazing. I recommend a room that opens up to the beach. La Zebra has a great and friendly staff, great service, great food and drinks, beautiful beach, and great spa.”

JANUARY 2019

Great beach location 

“Let Zebra is a beautiful “eco-friendly “ resort/hotel. The room, service, food, and overall quality of the resort are high!

Our room was spacious and clean; the food at the hotel is excellent! The pool, beach, and grounds are super well maintained and attractive!

Delicate travelers be aware: “Eco-friendly” includes not being allowed to flush the toilet; a shortage of “spa” quality pool amenities; many mosquitoes; and a seriously high threat in the water system. And some rather dodgy infrastructure!

Those issues aside Tulum is beautiful and if you are looking for a hip, foodie, great shopping beach vacation in the jungle near Mayan ruins and cenotes – look no further.”

Wonderful hotel and staff

“My wife and I stayed here for a wedding and had an exceptional time. Flor and Cintia made sure that we had everything we needed during our stay. From the daily tea every evening to the great food and drinks, we couldn’t have asked for more. Our room was great and the beach side cabana was perfect. We can’t wait o come back!”

Best Time

“My daughter and I have spent the best time at La Zebra, eating wonderfully at the restaurant and relaxing at the beach.

The staff was really kind and helpful.

We will come back soon and we are looking forward.”

Truly the best place we’ve ever stayed at 

“We came for four nights in early January after having travelled around a few other places in Mexico. Safe to say Tulum was our favourite place of the trip.

Everything about La Zebra has been thought about, the service is impeccable, the rooms very clean and comfortable, the beach very well looked after and the whole place just makes one feel at ease. The food is also excellent – we had breakfast, lunch and supper here and each time we’re not disappointed. We also did the Chef’s Table on the Friday which was utterly delicious and definitely worth doing.

Would 10000% recommend La Zebra to anyone looking for a quiet few days on the beach to unwind and relax, we loved every minute of our stay here.”

What a great place

“This is our 2nd time staying at a Colibri Hotel and will certainly be back at this one. One of the best beaches in Tulum and the rooms are well positioned so that you wake up with the sea right in front of you. Bed was good and housekeeping was excellent. All staff was very friendly and helpful (just remember you are on island time, so not everything happens as quickly as you might think it should). Overall the food was quite good and, if you want to splurge, the chef’s table dinner is outstanding. The location is superior as you can walk out the front of hotel and find other great restaurants and shops within easy walking distance. One small thing that does bother me is the reading lights on each side of the bed need to be just a little brighter. That being said, we are ready to return.”